Company Policies with regards to Refunds and Gift Vouchers
We can not exchange Earrings for Hygiene reasons.
Gift Vouchers are valid for 6 months only from time of purchase (or Winning in Auction) and to the value stated. Any defaced or digitally edited Vouchers will become null and void. All monies spent will be lost.
We do not offer a Refund on Gift Vouchers. We are happy to exchange items from our collection, purchased with a gift voucher. You have 7 days with which to exchange an item and you must contact Design by Orla immediately and return the item by special deliver the next day. Any items being returned to Design by Orla which are lost or damaged in transit will not be accepted for exchange or alteration. You must seek compensation from your carrier.
It is Management of Design by Orla only, who can authorise an exchange, and they do so at their discretion. Items made through our bespoke service will not be refunded or exchanged but may be altered. All costs incurred including postage, will be payable by the buyer before items will be return. These policies are subject to change at any time.
Gift Vouchers are valid for 6 months only from time of purchase (or Winning in Auction) and to the value stated. Any defaced or digitally edited Vouchers will become null and void. All monies spent will be lost.
We do not offer a Refund on Gift Vouchers. We are happy to exchange items from our collection, purchased with a gift voucher. You have 7 days with which to exchange an item and you must contact Design by Orla immediately and return the item by special deliver the next day. Any items being returned to Design by Orla which are lost or damaged in transit will not be accepted for exchange or alteration. You must seek compensation from your carrier.
It is Management of Design by Orla only, who can authorise an exchange, and they do so at their discretion. Items made through our bespoke service will not be refunded or exchanged but may be altered. All costs incurred including postage, will be payable by the buyer before items will be return. These policies are subject to change at any time.
